DevOps & Infra
Ansible roles, Docker networking, reverse proxies, secrets, monitoring, and CI/CD that ship safely.
Service Desk L2 @ Steelcase | Open to DevOps/SysAdmin roles
Automation-first DevOps / Sysadmin
Service Desk Analyst L2 at Steelcase, consistently ranked top performer. I handle security incidents, lead an AI chatbot project, and build secure infrastructure. At home, I implemented and maintain Tresor, a production homelab with 99%+ uptime, zero exposed ports, and full IaC automation.
What I do
Security by Default
Zero trust posture: Cloudflare Tunnel, no public ports, least privilege, auditing, and rate limiting.
AI Assistants
RAG chatbots that augment support teams with verified, up-to-date knowledge.
Selected projects
Tresor – Production Homelab Infrastructure
Implemented and maintain a Debian 12 homelab using Ansible, Docker, Traefik, and Cloudflare Tunnel. Features isolated network segments (LAN-only monitoring, public services), zero exposed ports, and 99%+ uptime. Full IaC automation with planned expansions for automated backups and CI/CD.
- Dedicated Docker networks: public_net, internal_net, mc_net.
- Turnstile protection, rate limiting, no exposed ports by default.
- Everything-as-Code: users, firewall, services, and monitoring.
AI Chatbot (Steelcase)
Built MVP for RAG-based assistant (SharePoint PDF source + Copilot Studio) to surface ServiceNow knowledge base directly in Teams, improving support team efficiency. Designed and documented full lifecycle from high-level architecture to 3-phase rollout plan with automated testing via DirectLine API. Currently coordinating cross-team integration.
- Serialized 180+ KB articles into structured, indexable sources.
- Phased deployment plan, org-wide access strategy, and QA guardrails.
- Owns upkeep and measurement of impact on resolution times.
Spam Detection (ML)
End-to-end KDD pipeline on classic spam datasets: cleaning, feature engineering, model training and evaluation (LR, RF, GB). Produced ROC curves, confusion matrices, and practical thresholds.
- Reproducible notebooks; clear metrics and error analysis.
- Compared precision/recall trade-offs for support workflows.
- Delivered concise report and diagrams for stakeholders.
Experience
Steelcase – Service Desk Analyst Level 2
Consistently ranked top performer on North America support team, handling escalated technical issues and security incidents.
- Led security incident response: investigated phishing campaigns, stopped a live intrusion attempt, updated escalation workflows, and contributed to corporate security procedures. Delivered Security Onboarding sessions for all new hires in Cluj.
- Initiated and led an AI chatbot project (RAG-based assistant surfacing ServiceNow KB in Teams). Built MVP, documented 3-phase implementation plan, and coordinate ongoing development.
- Proposed and delivered multiple process improvements: phishing workflow automation, DL/SG provisioning automation, alert management optimization.
- Daily exposure to enterprise infrastructure: Active Directory, ServiceNow, Jira, Confluence, Azure DevOps Boards, Exchange admin, SCCM/Intune, Cisco ISE, Darktrace, Fortimail.
- Participate in monthly on-call rotation for critical incidents.
Tresor – Production Homelab Infrastructure
Implemented and maintain a production homelab with Ansible, Docker, Traefik, and Cloudflare Tunnel. System maintains 99%+ uptime with zero exposed ports, isolated network segments, and full IaC automation.
Electronic Arts - BioWare – QA Tester
Supported 3-month release cycles through comprehensive testing and automation.
- Supported 3-month release cycles for seasonal game updates through regression, feature, black-box, A/B, and compliance testing.
- Automated repetitive test setup tasks with batch scripts, reducing preparation time from hours to minutes.
- Collaborated with distributed development and compliance teams across Disney, EA, and BioWare.
Skills & Tools
Ansible
Docker
ITIL
Cloudflare
Linux
GitHub Actions
Bash
Networking
Python
ServiceNow
Security
RAG / AI
Contact
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